Integrate Zoho Desk App with OptyStack

Discover how integrating Zoho Desk with Optystack helps organizations gain complete visibility into customer support operations, software usage, and subscription costs. By connecting Zoho Desk to Optystack, businesses can monitor user activity, track license utilization, identify underused accounts, and uncover opportunities to optimize SaaS spending. With centralized analytics and actionable insights, Optystack enables support, IT, and finance teams to improve efficiency, enhance resource allocation, and maximize the value of their customer service platform.

Overview

OptyStack now allows administrators to discover the apps used by all the users across Organisation.

When you connect an application, OptyStack automatically retrieves user data, license details, and spend information to help you monitor utilization and reduce waste.

Only users with the Admin or Manager role can add or manage integrations. Users with the Read Only role can view data and reports but cannot make changes.

Step 1: Log in to the OptyStack Hub

Go to https://hub.optystack.ai
Log in with your registered email and password.
After logging in, you will see your main dashboard with spend summaries, active tools, and recommendations.

4. From the sidebar menu, click on Applications to view the Zoho Desk application.

Step 2: Connect an Application

1. In the Applications section, under Available Applications, click on Configure Zoho Desk to integrate the application.

2. To Integrate Zoho Desk, follow the steps given below:

(i) Check the consent checkbox to accept Terms of Service and Privacy Policy.

(ii) Click Continue to Zoho Desk.

(iii) You will be redirected to Zoho Desk OAuth authorization screen.

(iv) After successful authorization, the app establishes a secure OAuth connection and redirects back.

3. After you click allow, your Zoho Desk workspace is successfully connected, and the application can now access it using granted permissions.

Step 3: Disconnect an Application

1. You can disconnect an application from the Application Hub by clicking the three-dot (⋮) menu on the app card and selecting Disconnect. This will revoke the connection for that app (e.g., Zoho Desk) and remove its access to your workspace.